From www.sammobile.com

Last updated: March 1st, 2023 at 15:07 UTC+01:00

Samsung has launched a new service in Canada to allow customers to request live support remotely and get devices diagnosed over the phone through video calling. Visual Support, as it’s called, enables customers to access “a contactless diagnostic tool” through a Samsung expert agent without getting bogged down with technical details themselves.

Customers in Canada who want to get support through the new service can visit the official Samsung livechat website, text WE CARE (932 273), or call 1 800 SAMSUNG (1 800 726 7864). They will then receive a URL via SMS from a Samsung technical product expert, and once the link is accessed, customers only have to follow a few steps to complete the Visual Support permission process.

Canadian Samsung customers can now get support via video calls

Once the live feed between the customer and Samsung technical product expert is established, the supporting agent can analyze Samsung products through the customer’s camera feed and assess the situation visually, request more information, and guide customers.

Throughout the process, agents perform an in-depth analysis, or as in-depth as the medium allows, so they can then determine remotely whether or not a customer may require in-home repair services, thus saving them time and effort. Samsung says Visual Support is available in English and French and supports American Sign Language and Langue des Signes Québécoise.

Canadian Samsung customers can now get support via video calls

The post Canadian Samsung customers can now get support via video calls first appeared on www.sammobile.com

New reasons to get excited everyday.



Get the latest tech news delivered right in your mailbox

Canadian Samsung customers can now get support via video calls

5 Reasons Why You Should Try Online Horse Race Betting

In many places around the world, horse races are an attraction that a lot of people love to watch. With the fast-paced action and thrill that each game provides, it is no longer surprising to know that millions of fans have grown fond of it.
Canadian Samsung customers can now get support via video calls

NordLayer — more than a business VPN

Cybersecurity threats have become vast and more sophisticated. The rate of malware attacks and malicious activity counts within seconds despite the size or sector the organization belongs to — no one is safe enough to expect that foe actors will bypass vital company resources.

Canadian Samsung customers can now get support via video callsCanadian Samsung customers can now get support via video calls

You may also like

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments