ADT Data Breach Exposes Customer Addresses, Phone Numbers

US security company ADT Inc. has confirmed that hackers breached its internal systems and accessed customer information this month, according to a disclosure report shared with the US Securities and Exchange Commission on Wednesday.

“Unauthorized actors illegally accessed certain databases containing ADT customer order information,” the company wrote. “After becoming aware of the incident, the company promptly took steps to shut down the unauthorized access and launched an investigation, partnering with leading third-party cybersecurity industry experts.”

ADT has already notified customers whose data was swiped, which includes phone numbers, physical addresses, and email addresses. The company doesn’t believe any credit card or financial information on customers was stolen, however, and doesn’t currently think that any of its customers’ security systems were accessed or compromised due to the hack.

Unfortunately, this isn’t the first time ADT has experienced security issues of its own. A former technician for the company previously confessed to secretly viewing customer security cameras nearly 10,000 times over a four-year period by adding his own email to customer accounts, Security Magazine reported in 2021.

Amazon-owned Ring faced a similar scandal, in which an employee spied on customers’ video footage, leading the Federal Trade Commission to send refunds to over 100,000 customers.

Data breaches more broadly remain an ongoing concern for firms across virtually every industry. Cash App recently faced a class-action lawsuit over its past data breaches, and AT&T reportedly paid off a hacker to delete stolen data and faces a lawsuit of its own.