Blindly consenting to terms and conditions is something most of us have been guilty of at some point, but it’s not often that companies completely cut off our access to their products or services until we agree. That’s precisely what Roku appears to be doing with its latest Dispute Resolution Terms, and some users are understandably displeased.

For TechCrunch this week, Devin Coldewey explained that he received the following email from Roku the day before the new terms hit his Roku TV.

According to the email: “We wanted to let you know that we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated Dispute Resolution Terms. By continuing to use our products or services, you are agreeing to these updated terms.”

Nothing out of the ordinary there, but when he turned on his TV the next day, he was presented with a pop-up about the update. The only options the pop-up provided were to agree to the new terms or to view them before agreeing. Coldewey attempted to view the terms first and go back, but he somehow ended up agreeing to them unintentionally.


Hundreds of users have since taken to the Roku community forums to express their disapproval. Owners of Roku’s standalone streaming devices, as well as its TVs, were being forced to agree to something that wasn’t presented to them plainly. Even worse, their devices were essentially bricked until they agreed to the updated dispute resolution terms.

[ For more curated tech news, check out the main news page here]

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